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Discover how RGI’s modular insurance platform can accelerate your digital transformation.
End-to-End Claims Management with built-in automation, compliance, and speed
Claims are where insurers earn trust or lose it. Our platform transforms claims into a moment of truth, not a bottleneck.
With digital-first tools, end-to-end automation, and full regulatory alignment, we help insurers manage every claim as they want to: with speed, transparency, and control.
From First Notice of Loss (FNOL) to settlement, everything runs in real time and benefits of the processing automation. Our solution handles complex workflows, fraud prevention, multi-channel intake, and expert coordination natively, without patchwork.
Key Features
Turn claims from a trouble into a competitive advantage with omnichannel intake, intelligent workflows, ecosystem integration, and transparent communication.
Open claims anywhere, anytime.
Speed starts at the very first touchpoint. With our platform, Insurers can enable policyholders to open claims by any channel: call centers, agents or their own personal area, through guided, multichannel journeys adapted to the context and powered by AI chatbot. Every First Notice of Loss (FNOL) process is optimized for ease, completeness, and validation.
Dynamic, multi-device FNOL flow
Configurable by channel, product, user role
API integration with third parties for anti-fraud checks
Guided intake for Motor and Non-Motor claims
Intuitive claim submission tailored for life events — death, disability, maturity — ensuring an efficient FNOL experience
Self-service FNOL via customer portal
Smarter workflows. Faster resolution.
Our claims platform is powered by a BPM orchestrator with task automation to handle complexity with agility. Claims are routed, assigned, investigated and settled through intelligent workflows that minimize manual effort and accelerate decisions.
BPM-driven orchestration and workload balancing
Reserve management, escalation rules, user limits
Role-based access and approval workflows
Configurable routing based on business rules
Empower your ecosystem. Stay in control.
Experts, appraisers, fraud services, legal reps… every stakeholder has a crucial role in claims processing. Our platform is designed to integrate with external tools and networks through APIs and batch flows, while maintaining full process traceability. This enables Insurers to collaborate with their ecosystem in an open and efficient way, providing customers the best service.
Plug & play integration with expert portals and fraud systems
AI-powered document recognition
Document archiving and claims audit trail
Role-driven collaboration for internal/external users
Mass import of claims and batch updates
Update. Engage. Reassure. This is how to build trust.
Claims are not just internal processes: they’re customer journeys. Our solution enables transparent, proactive, and omnichannel communication with policyholders, ensuring clarity at every step. This is how Insurers can build trust in the moment where it matters most.
Dedicated features in the customer area to track status, payments, and documents
Role-based views for claims handlers and final customers
Omnichannel updates across portal, email, and SMS
Configurable templates and timelines
Benefits
Faster claims. Stronger trust. Lower costs.
Our claims solution helps you turn operational pressure into customer loyalty. Designed to standardize processes and increase efficiency, it delivers full claim lifecycle automation, seamless integration, and an excellent user experience.
End-to-end claims lifecycle from FNOL to settlement
Omnichannel and user-guided FNOL intake
Embedded compliance and auditability
BPM-driven workflows and intelligent routing
Integration with fraud detection and expert networks
Real-time data access for better decisions
Open APIs and batch capabilities for full integration
Cloud-native or on-premises deployment
Frequently asked questions
As fast as your business needs. With automated workflows, digital intake, and expert orchestration, we cut down delays at every step.
Absolutely yes. FNOL can be submitted via self-service portals or distribution networks, fully integrated and compliant.
Yes. Our open architecture makes it easy to integrate external solutions within your claims process.
Yes, it’s natively integrated, so claims are connected to policies, billing, and distribution without silos.
Through rule-based workflows, AI-powered support, and full control across the process, we help you tighten every screw.
Explore all our offerings
Discover our local excellence across Europe
Explore how RGI’s product suite powers digital insurance in Italy, France, and Germany with scalable, compliant, and innovative platforms.
PASS - The EMEA-proven Core Insurance Platform for P&C and Life
PASS is RGI Group’s enterprise-grade platform for insurers across EMEA available in cloud, on-premise, or in hybrid environments. Supporting P&C, Life, and Claims, it handles the full policy lifecycle—from quotation to settlement—with embedded automation, omnichannel front-ends, and real-time analytics.
Built for scalability and compliance across Countries, brands and lines of business, PASS empowers insurers to launch new products faster, manage distribution efficiently, and deliver top-tier customer experiences.
KELIA - Full Lifecycle Platform for Life Insurance in French speaking Countries
Developed and distributed by Kapia-RGI, KELIA is the all-in-one platform for Savings, Retirements, Pensions, and Emprunteur products in France. With a low-code product configurator, intelligent automation, and seamless omnichannel integration, KELIA simplifies complexity and accelerates product delivery.
It’s designed for fast deployment in cloud, on-premise, or hybrid environments—fully localized to meet French regulatory needs and empower insurers with complete autonomy.
V’ger - The P&C and Life Core Suite for the DACH Region
V’ger is Novum-RGI’s modular suite designed for German-speaking markets. Supporting P&C, Life, and Claims, it offers powerful automation, native multi-language support, and fast product configuration—accelerating time-to-market while ensuring regulatory alignment.
V’ger is available on-premises or in the cloud (SaaS or PaaS), with all modules fully documented and ISO27001-compliant—ideal for insurers who demand performance, transparency, and long-term reliability.