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Discover how RGI’s modular insurance platform can accelerate your digital transformation.
At RGI, we approach artificial intelligence as a way to enhance how people work
Our AI-based solutions integrate smoothly with our insurance platforms to simplify tasks, reduce handling times, and improve how customers interact with their providers. Backed by 40 years of insurance knowledge, we combine industry insight with modern AI tools to help insurers run more efficiently and deliver better service to their clients.
A new way to interact with a policy administration system
First came Command Line Interfaces, followed by the rise of Graphical User Interfaces, which soon took their place in the spotlight and remained the dominant paradigm for decades. We believe it has come the time to allow users to “talk” to machines the way they would with a fellow human being.
The Agent bridges the gap between conversational commands and APIs that cover the lifecycle of a policy, allowing intermediaries to easily get information about clients and products and to sell or renew a policy by simply asking that in a chat.
Simplifying Claims Processing
Our solution combines the best features of Computer Vision and LLMs to classify, extract, and analyze data from documents, minimizing the need for human intervention in a traditionally manual process. This solution reduces human error and accelerates claims handling.
- Extracts data in seconds from claims and policy documents
- Identifies anomalies and inconsistencies for faster resolution
- Maximizes your team’s output and allows them to spend more time on higher-value worK
- Slashes training time: a business user can autonomously configure new document categories to be processed by the tool
AI-Powered training support
Our chatbot enables customers to ask an AI most of the questions that would typically be posed to a human operator, freeing up time that can instead be employed on more challenging inquiries.
The questions can span both functional knowledge on the insurance domain, doubts on the policies they have purchased, and even queries on how to best use the Customer Self-Service solution.
AI in action: Real world transformations
Explore how we integrate artificial intelligence to empower insurance providers.
Scenario
Stefania, an experienced insurance agent, received a call from a client, Chiara, who wanted to add glass coverage to her car insurance policy while Stefania was traveling.
How AI helped
Using the Agent from her mobile device, Stefania effortlessly accessed Chiara’s policy details.
The chatbot guided Stefania through the steps via a chat interface to create a new quote for the requested coverage, checking the eligibility and providing options based on Chiara’s existing policy.
With all information confirmed, the chatbot automatically generated the quote and sent it to Chiara for approval.
Outcome
Stefania was able to provide a seamless and efficient service, even while on the move. This not only saved time but also strengthened her relationship with the client by demonstrating the insurer’s commitment to convenience and responsiveness.
Scenario
After a minor car accident, Chiara needed to file a claim quickly and efficiently. Using her insurer’s mobile app, she uploaded photos of the damage and completed the required documentation.
How AI helped
The Document Processor analyzed her uploaded files in seconds, extracting relevant details such as her personal information, the description of the accident, and images of the damage.
It identified an inconsistency in the provided tax code and sent an automatic notification to Chiara, prompting her to correct the error.
Once updated, the request was processed without manual intervention, ensuring a smooth and efficient experience.
Outcome
Chiara received real-time updates on her claim status via the app and was notified when the settlement was approved. The use of AI reduced claim processing time from hours to minutes, enhancing her trust and satisfaction with the insurer.
Scenario
Chiara is planning her next vacation. She’s wondering whether her travel policy will cover any damages from unexpected events that may occur during the trip, for example, luggage theft.
How AI helped
Chiara opens her insurance company’s app and asks the AI customer assistant if her policy protects against luggage thieves. The assistant retrieves all the information about Chiara’s policy and verifies that her current coverage does not include this protection. The “Safe Travel” product to safeguard her against this risk.
Reassured, Chiara decides to immediately purchase the additional guarantee against luggage theft.
Outcome
Chiara received all the guidance needed to purchase an additional coverage and enjoy her holidays with peace of mind.
Why choose AI-Driven Insurance Solutions?
Efficiency
Simplify repetitive tasks, reduce processing times, and eliminate manual errors with precision-driven AI tools.
Customer Satisfaction
Provide instant, accurate responses through conversational AI, enhancing the customer experience.
Cost Savings
Redistribute resources to higher-value tasks, boosting operational ROI.
Scalability
Easily integrate AI solutions into your existing systems, with deployment options for cloud or on-premises environments.
Explore all our offerings
Discover our local excellence across Europe
Explore how RGI’s product suite powers digital insurance in Italy, France, and Germany with scalable, compliant, and innovative platforms.
PASS - The EMEA-proven Core Insurance Platform for P&C and Life
PASS is RGI Group’s enterprise-grade platform for insurers across EMEA available in cloud, on-premise, or in hybrid environments. Supporting P&C, Life, and Claims, it handles the full policy lifecycle—from quotation to settlement—with embedded automation, omnichannel front-ends, and real-time analytics.
Built for scalability and compliance across Countries, brands and lines of business, PASS empowers insurers to launch new products faster, manage distribution efficiently, and deliver top-tier customer experiences.
KELIA - Full Lifecycle Platform for Life Insurance in French speaking Countries
Developed and distributed by Kapia-RGI, KELIA is the all-in-one platform for Savings, Retirements, Pensions, and Emprunteur products in France. With a low-code product configurator, intelligent automation, and seamless omnichannel integration, KELIA simplifies complexity and accelerates product delivery.
It’s designed for fast deployment in cloud, on-premise, or hybrid environments—fully localized to meet French regulatory needs and empower insurers with complete autonomy.
V’ger - The P&C and Life Core Suite for the DACH Region
V’ger is Novum-RGI’s modular suite designed for German-speaking markets. Supporting P&C, Life, and Claims, it offers powerful automation, native multi-language support, and fast product configuration—accelerating time-to-market while ensuring regulatory alignment.
V’ger is available on-premises or in the cloud (SaaS or PaaS), with all modules fully documented and ISO27001-compliant—ideal for insurers who demand performance, transparency, and long-term reliability.