Efficiency through a single interface and process

Intermediaries engagement in solution design

Scalable training in real time

“We brought efficiency to our intermediaries through a single interface and a single process of managing and discharging a policy.”

Giuseppe Cuniberto – Head of Digital Agency Processes and CRM Platform of Reale Mutua Assicurazioni


“We involved our intermediaries from the very beginning in the design of the solution, co-creating mockups that covered the main functionalities and working with them in co-design to bring improvements to the solution design and its implementations.”

Challenges

Obsolete and complex application landscape

Low system performance

Why RGI

RGI collaborated with Reale Mutua Assicurazioni from the very beginning, participating in the mockup, the graphic design of the solution, then realised the application part and finally supported the Insurer in change management towards users and intermediaries.

Results & Benefits
  • Efficiency towards intermediaries
  • Single interface and single process for policy issuance
  • Improved user adoption
  • Optimized system performance
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