Modern business processes
Telemarketing channel
Collaboration between international entities
“In order to offer our partners, and therefore our customers, a more flexible, efficient and demand-driven experience, we have partnered with RGI, a leader in the digital transformation of the insurance industry. Thanks to their technological platform, we have modernised our IT infrastructure, gained greater flexibility in configuring new products, optimised business processes and improved operational control.“
Paolo Quartara – COO at Société Générale Insurance Italy
Société Générale Insurance Italy embarked on a transformative journey to modernize its insurance operations, addressing the limitations of its legacy policy administration system. Faced with the need for a more flexible, efficient, and scalable solution, Société Générale Insurance Italy partnered with RGI to overhaul its technological infrastructure.
need to replace an outdated policy administration system
careful configuration of products by the local team to align with specific market requirements
activation of a telemarketing channel aimed at expanding Société Générale Insurance Italy’s reach and generating new business opportunities
“The modern software solution provided by RGI did support the entity needs at local level and in the international landscape”
The application generated a positive impact for the business users, the technical teams and the business partners following a “customer centricity” approach. It allows Société Générale Insurance Italy to manage the entire life business and, also, to implement the new telemarketing channel by integrating end customers payments solutions needed.
Solution’s benefits include:
- Better user and client experience
- Modern architecture (Cloud)
- Cross Group entity adoption (Platform)
- Full integration with payment solution
- Improve operational processes
- Better time-to-market
- Flexibility of the system to configure new products
- Increase the business control
- Implement new distribution channels (telemarketing)