−84%
processing time on borrower life insurance
17
legacy systems to be consolidated into one platform
8/10
business user satisfaction after first release
“The partnership is part of a constructive process, where RGI brings recognized expertise in savings, retirement, and protection — helping us lay the foundations for a unified platform.”
Taoufik Lachker, General Manager of La Marocaine Vie
To support its Life core modernization, La Marocaine Vie, one of the leading Life insurers in Morocco, launched a multi-year transformation program aimed at simplifying operations, reducing operational risk and standardizing processes across the insurance value chain.
The initiative focuses on consolidating 17 fragmented legacy applications into one integrated platform, creating a secure and scalable foundation for Life insurance operations.
operational inefficiencies
high operational risk, particularly in payments and process breakdowns
strong dependency on IT teams
lack of streamlined exchanges with partners, especially banks
To address these challenges, La Marocaine Vie selected RGI’s solution as the target platform for its Life core transformation.
RGI was chosen for its expertise and ability to:
- replace multiple legacy systems with a unified solution
- support savings, protection and retirement products on a single platform
- reduce operational risk through process standardization
- enable a secure migration and large-scale transformation
The platform provides a solid technological backbone to support both current operations and long-term modernization objectives.
The transformation program was structured into a phased rollout to secure every step and to allow La Marocaine Vie to modernize its Life core while maintaining full business continuity.
- Lot 1 involved CPI insurance products, especially ADE, and lasted 18 months, going live on March 2024.
- Lot 2 involved Savings & Unit-Linked products. It started in February 2025, and is expected to go live in Q2 2026
- Lot 3 will involve Group policies and it is expected to start in 2026.
Following the go-live of Lot 1, La Marocaine Vie experienced immediate improvements in day-to-day operations, particularly on ADE (borrower life insurance) products:
- simplified and secure subscription processes
- improved reliability and efficiency of operational workflows
- a significant reduction in customer complaints
The successful delivery of Lot 1 validated the modernization strategy and created strong momentum for the next phases of the program.
The project represents a structural shift for La Marocaine Vie.
The RGI solution transformed the Insurer workflows from manual to automatic, and it standardized the operational exchanges with EQDOM, a major credit partner for Borrower Life Insurance.
By moving from 17 legacy systems to one integrated platform, the company is securing its current operations while building the foundations for future innovation
Key outcomes
Faster and more reliable Life operations
Reduced operational risk
Strong business adoption
A unified platform for future growth