Celent Innovation and Insight Day

RGI World

Celent Innovation and Insight Day

Thursday March 11th 2021

Digital event

Celent, the leading research and advisory firm focused on technology for financial institutions globally, part of the Oliver Wyman Group, awards every year the Model Insurer Winners, who stand out among over 100 most important Insurers in the global Finance scenario, for their best practices of technology usage in five different areas: Legacy and Ecosystem Transformation, Data, Analytics, and Artificial Intelligence, Digital and Omnichannel, Innovation and Emerging Technologies, Customer Experience.

Poste Assicura, the non-life insurance company of Poste Italiane Group, the largest logistics operator in Italy, and a leading player in the financial, insurance and payment services sector, has been recognized as a Model Insurer for its customer-centric approach.

Thanks to RGI’s technology, the Insurer leverages a comprehensive technological platform that exposes all the Group’s offerings in a multi-service and omnichannel perspective, putting the customer at the center of a service ecosystem, made of financial and insurance products, postal services, as well as mobile and digital payments.

RGI modular platform facilitates Customer centricity, the creation of a customer journey tailored to customer needs and a truly omnichannel customer experience, that can start on the web and then possibly continue at the post office or vice versa