Our Customer Corner turns compliance into a business opportunity by allowing Insurers to exploit the regulatory compliance to offer better services and launch new direct channels faster.
Our Customer Corner is a B2C module, compliant with IVASS 41/2018 regulations in force since July 1, 2020, which obliges Insurers to provide to the customers a reserved area with specific available actions.
The Customer Corner is an advanced tool not only for the compliance, as it allows Insurers to provide a set of value-added services, with a superior Customer Experience. The Customer Corner allows Insurance customers to view their insurance position, to make payments and to send Insurers personal data change requests, to ask for after-sales operations on existing contracts, such as redemption, suspension, reactivation, and to file a First Notice of Loss.
Our Customer Corner, completely Cloud-native, based on a microservice architecture, can be easily integrated with any Policy Administration System used by the Insurer, PASS_Insurance included. Optional modules are available, such as our Virtual Agency module, which digitalizes both the office and the daily job of intermediaries, allowing them to stay closer to the customer, even remotely, thanks to video-collaboration tools to guide him step by step in the digital insurance experience or to provide remote assistance.
These features are valuable supports for the agent and they can make the difference in case of social distancing, such as Coronavirus pandemic, to ensure an engaging and omnichannel user experience in all conditions.